Western Reserve Hospital complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
Western Reserve Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
Western Reserve Hospital:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign-language interpreters
- Written information in other formats (visual aids, large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the hospital operator at (330) 971-7000 and request to speak to the Nursing Supervisor.
If you believe that Western Reserve Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
Manager, Patient Experience, Western Reserve Hospital
1900 23rd Street
Cuyahoga Falls, OH 44223
P: (330) 971-7115
Toll Free: (866) 265-4575
F: (330) 971-7254
You can file a grievance in person, by mail or by fax. If you need help filing a grievance, the Patient Experience Manager is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html