Recognized for Patient-Centered Excellence


Western Reserve Hospital recently achieved the Healthgrades 2021 Outstanding Patient Experience Award™ for the third consecutive year. The distinction identifies Western Reserve Hospital as the only hospital in Summit, Stark and Portage Counties to achieve the ranking and places us among the top 5-percent of hospitals nationwide. For the annual analysis, Healthgrades evaluated more than 3,300 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019 Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures. The survey questions focus on patients' perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms, to medication explanations, to hospital staff responsiveness to patients' needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital. This Outstanding Patient Experience Award is one more way Western Reserve Hospital exhibits its commitment to putting patients first.