RECORDS REQUEST UPDATE - PLEASE NOTE:

COVID-19 UPDATE: For the safety of all patients and staff as the result of Coronavirus, we are requesting that patients and guests utilize our online medical records request option instead of onsite, person-to-person services inside our hospital. If you do not have access to a computer, please call the Medical Records Department at (330) 971-7375

• Patient records will be mailed to the requestor or other designated destination (physician office, etc)

• Credit card payments over the phone are accepted for medical records copies in situations where copy fees apply

• Questions? Please call (330) 971-7375

For patients receiving COVID-19 testing in our Emergency Departments, results are available within 5 days on average.

For patients being tested for COVID-19 at our Pre-surgical Testing Department, results are available on average within 2 days.

Patients are asked to remain at home until their test results are released. Once processed, COVID-19 test results are now available immediately in a patient’s FollowMyHealth, our secure online patient health information tool.

For access to FollowMyHealth or to request a printed/faxed copy of your results, please print, complete, sign and date the Release of Information – COVID-19 Authorization form:

Release of Information – COVID-19 Form - PDF

Release of Information – COVID-19 Form (Nepali) - PDF

 MEDICAL RECORD, PATIENT PORTAL AND RADIOLOGY FILM REQUEST

The following links and information below will allow you to request your medical record, authorize Follow My Health patient portal requests and request copies of your radiology images:

MEDICAL RECORD REQUESTS:

Please print, complete, sign and date the Release of Information Authorization form:

Release of Information Authorization Form - PDF

You may either fax, email or mail the signed ROI Authorization form to:

Fax: (330) 971-7087

Email: wrhmedicalrecords@westernreservehospital.org

Address:
Medical Records Dept.
Western Reserve Hospital
1900 23rd Street
Cuyahoga Falls, OH 44223

Please be aware that a charge may apply to your request; we will inform you of this prior to fulfilling the request.

You will receive a phone call if we are unable to complete your request.

If you have any questions, please call us at (330) 971-7414.

FOLLOWMYHEALTH PATIENT PORTAL REQUESTS:

Please print, complete, sign and date the FollowMyHealth (FMH) Authorization form:

FMH Authorization Form - PDF

A copy of your Driver’s License/ State Photo I.D. is also required.

You may either fax, email or mail in your completed and signed FMH Authorization form to:

Fax: (330) 971-7087

Email: wrhmedicalrecords@westernreservehospital.org

Address:
Medical Records Dept.
Western Reserve Hospital
1900 23rd Street
Cuyahoga Falls, OH 44223

You will typically receive instructions on accessing FMH via email within two business days.

You will receive a phone call if we are unable to complete your request.

If you have any questions, please call us at (330) 971-7414.

RADIOLOGY FILM REQUESTS:

To request copies of your radiology images, please call 330-971-7320.

As of April 18, 2016, the Western Reserve Hospital Medical Records Department only has access to records dating from June 24, 2009 to present. Any records relating to care provided by Cuyahoga Falls General Hospital prior to June 24, 2009 are now retained by the Summa Health (SH) Medical Records Department. You may contact them directly for these requests at (330) 375-3930. We apologize for any inconvenience. If you have any questions, please contact us directly via your preferred method of communication (options above). Thank you for your understanding.