We are committed to the health and safety of our patients and community as a whole. Western Reserve Hospital is working with public health officials on all levels to obtain and provide proper recommendations and care to all in need.  

  • Visitation/Entrance Hours - Click here to learn more
    (subject to change)


  • Reserve Mask Makers - If you are making masks and want to donate - Click here

  • New Choice Pharmacy - Open for Customers, M-F, 7 a.m. - 6 p.m.
    CURBSIDE PICKUP OF PRESCRIPTIONS (for elderly/at risk) - 10 a.m. - 2 p.m.
    Curbside pickup available for elderly or at risk patients - such as those who are 60+ years old, pregnant and/or who have chronic health conditions, disabilities etc. 
    Call ahead to schedule curbside pickup of prescriptions - (330) 971-7393
    Credit card payments via phone only prior to pickup 

  • Physical Therapy Services
    (Natatorium/Easy Street Therapy - Open to patient appointments) 
    For service hours/location information - Click here
    NOTE: The Natatorium is open to patient appoints only / closed to the public for all other services

  • Non-English Speaking Resources - Click here
  • QUESTIONS? - Call our COVID-19 Coronavirus Info Line - (330) 971-7590


- Frequently Asked Questions -

(Sources: Centers of Disease Control and Prevention, Ohio Department of Health, Summit County Public Health)


What is Coronavirus/COVID-19?


COVID-19, or coronavirus disease 2019, is an upper respiratory tract disease caused by one of the seven coronaviruses known to infect humans. It was first identified in humans in Wuhan, Hubei Province, China, in December 2019. The virus that causes COVID-19 is called SARS-CoV-2


What are the symptoms?


Symptoms generally appear 2 to 14 days after exposure and include fever, cough and difficulty breathing. Most people who become sick do not require hospitalization, but older adults, people with chronic health conditions and people with compromised immune systems are more likely to require more advanced care


If you think you have COVID-19:


  • Call your Primary Care Provider before driving to an Emergency Department. They will give you instructions on how to proceed

  • Do not drive to the hospital or doctor’s office before contacting the facility

  • Do not share items, including food and beverages, with others

  • If you are a close contact of someone with COVID-19 or you are a resident in a community where there is ongoing spread of COVID-19 and develop symptoms of COVID-19, call your healthcare provider and tell them about your symptoms and your exposure. They will decide whether you need to be tested, but keep in mind that there is no treatment for COVID-19 and people who are mildly ill may be able to isolate and care for themselves at home


Why are we so concerned about the coronavirus?


  • It is new and unpredictable, meaning there is no vaccine or specific treatment

  • It spreads rapidly and has caused severe respiratory illness or death in thousands of people around the world

  • Community spread is happening internationally and in parts of the U.S., including Ohio. This means some people have become infected and it is not known how or where they became exposed. This can quickly lead to widespread infection


What is the current risk for Ohioans?


  • People exposed to ill persons -- family members and healthcare workers caring for patients with COVID-19 -- are at greater risk of contracting COVID-19

  • People who have traveled to high-risk countries are more at risk of contracting COVID-19

  • Community spread has raised levels of concern about immediate threat to the general public


How severe is the illness?


  • Reported cases of COVID-19 have ranged from mild, with cold-like symptoms, to severe, resulting in pneumonia and sometimes death

  • Information so far suggests most COVID-19 cases are mild

  • Older people, people with underlying health conditions, and people with compromised immune systems are at higher risk of serious illness from COVID-19


What is a pandemic?


  • Worldwide spread of a new disease

  • COVID-19 has caused illness, including illness resulting in death

  • Sustained person-to-person spread is occurring

  • Worldwide spread is occurring


What can I do to protect myself?

  • Wash your hands with soap and water for 20 seconds
    • Wet hands with clean running water (warm or cold). Turn off tap and apply soap
    • Lather hands thoroughly getting between fingers and backs of hands and nails
    • Scrub for at least 20 seconds. Some find it helpful to sing a song like “Happy Birthday”
    • Rinse hands with the fingers facing downward. Let the water run into the sink and not back towards your elbows
    • Dry hands using clean towel
  • Do not touch your face
  • Distance yourself from others. No hugging, touching hands, elbow touching or fist bumps. Stay at least 6 feet away from others
  • Cover your sneeze and cough with a tissue
  • Avoid non-essentials trips into public places
  • Disinfect common areas of your home including doorknobs, refrigerator door handles, TV remotes, light switches, tabletops, etc.


What else can I do at home?


  • Keep a two-week supply of essentials, such as medications, water, food and pet food

  • Have backup plans for disruptions to child or adult care, education, work schedules and transportation

  • Identify community organizations that may be able to help if you need information, healthcare or other support or resources

  • Consider canceling or postponing events

  • Be prepared to cancel travel plans


What can I do if I have been exposed?


  • Stay home except to get medical care

  • Call your physicians for instructions and help

  • Separate yourself from people and pets in your home

  • Cover your cough and sneeze

  • Wash hands regularly and disinfect common areas

  • Monitor your symptoms

  • Learn More 


Are my children at risk? - Click here to learn more


Summit County Public Health Hotline: (330) 926-5795