Home > Patients and Visitors > Patient and Family Advisory Council (PFAC) Preparing for Surgery Accepted Insurance Medical Record Request Privacy Third Party Privacy Links Notice of Non-Discrimination Maps and Directions Usual and Customary Pricing Financial Assistance Program Billing and Collections Policy Financial Assistance Policy Code of Conduct Patient Experience Patient Financial Services Pharmacy Cafeteria Patient and Family Advisory Council (PFAC) Patient & Family Advisory CounciL (PFAC) We recognize that patient and family input is crucial in helping us provide the best possible experience for our patients. Western Reserve Hospital's Patient and Family Advisory Council (PFAC) provides a forum to discuss a variety of issues and challenges affecting patients, family members and the community in order to improve the planning, delivery, and evaluation of health care. The PFAC also serves as an advisory resource for employees, staff, and administration by assisting in the identification of best practices, identifying gaps in services and recommending new policies, programs, strategies or services to best address the needs of the patient and family members. Frequently Asked Questions (FAQs) Application to Join Bylaws Statement of Confidentiality If you have a question that isn’t answered by the documents above or would like to speak with someone about the opportunities for membership in the Western Reserve Hospital Patient & Family Advisory Council, please email us at patientandfamily@westernreservehospital.org.