News & Events

Western Reserve Hospital Remains the Only Four-Star Full Service Hospital in Summit County

July 31, 2015 — In the second release of’s newly minted hospital star ratings system, Western Reserve Hospital continues to be the highest-rated full service hospital in Summit County based on patient experience reports.

Introduced in April through the federal government’s Centers for Medicare and Medicaid Services, the new rating system includes more than 3,500 acute care hospitals across the country. Based on patient experience reports, the star ratings allow consumers to more easily compare hospitals, with more stars indicating better-quality care. The rating takes into account patient satisfaction with topics like communication with physicians, a hospital’s environment and whether the patient would recommend the hospital to others.

“At Western Reserve, we are all about the patient, and we’re proud to see that continually reflected in how patients rate their care with us,” said Dr. Robert Kent, president and CEO of Western Reserve Hospital. “The four-star rating is a testament to the ability of local physician leadership to guide the entire community of the hospital toward providing the best patient experience possible.”

The ratings are determined by data from Hospital Consumer Assessment of Healthcare Providers and Systems Survey, which has been in use since 2006 to measure patients’ perspectives on care.

“The patient experience Star Ratings will make it easier for consumers to use the information on the Hospital Compare website and spotlight excellence in healthcare quality,” said Dr. Patrick Conway, Acting Principal Deputy Administrator for CMS and Deputy Administrator for Innovation and Quality. “These star ratings also encourage hospitals and clinicians to strive to continuously improve the patient experience and quality of care delivered to all patients.”

The rating system was introduced on April 16, 2015, and can be accessed on the agency’s public information website,