May 24, 2017 —Western Reserve Hospital remains the only full service hospital in Summit County to receive four stars under the Centers for Medicare & Medicaid Services (CMS) ratings system based on patient experience reports.
“Our high rating exemplifies that our patients don’t just receive great care –they are being treated above and beyond the standard,” said Dr. Robert Kent, President and CEO. “Once again, the U.S. government has confirmed our success in providing the best possible care in the region, and we’re very proud of that accomplishment.”
The rating system includes acute care hospitals across the country. Based on patient experience reports, the star ratings allow consumers to more easily compare hospitals, with more stars indicating better-quality care. The rating takes into account patient satisfaction with topics like cleanliness, communication with physicians, hospital environment and if patients would recommend the hospital to others.
The ratings are determined by the Hospital Consumer Assessment of Healthcare Providers and Systems Survey, which measures patient perspectives on care. 3,499 hospitals had an HCAHPS summary star rating as of April 28 according to Becker's Hospital Review.
Introduced on April 16, 2015, the CMS rating system can be accessed on the agency’s public information website, medicare.gov/hospitalcompare.