News & Events

Western Reserve Hospital Recognized as Great Place to Work

Cuyahoga Falls, OH, December 9, 2019 – Great Place to Work®, an independent institute with global authority on workplace culture, employee experience and leadership behaviors, recently listed Western Reserve Hospital as a certified great place to work. Western Reserve Hospital is the only hospital in Summit and Portage counties to be identified with the recognition.

“We are proud to have obtained the Great Place to Work certification, which acknowledges our high-performing and collaborative culture that attracts, engages and develops our staff,” said Dr. Robert Kent, president and CEO of Western Reserve Hospital. “This is a very personal business, and it's important for our patients and guests to know that they’ll being receiving care in an environment of highly satisfied and focused professionals.”

Recognition was granted to the organization based on ratings provided by staff members through anonymous surveys, which assessed perspectives on leadership, organizational culture and trust.

“Healthcare is a thriving and competitive industry, and our continued success in the market depends on our ability to provide the region’s leading patient-centered culture,” said Heather L. Milicevic, Vice President Human Resources and CHRO, Western Reserve Hospital. “Our investment in our staff, and our commitment to our people ensures that culture exists, and being recognized with a Great Place to Work certification is extremely rewarding and important.”

According to the surveys, 85 percent of employees stated Western Reserve Hospital is a great place to work, 95 percent feel good about its community contributions and 92 percent felt welcome when they joined the company. Additionally, 92 percent of customers would rate the hospital’s services as “excellent”.

Since 1992, Great Place to Work® has surveyed more than 100 million employees around the world and used those insights to define what makes a great workplace. To learn more about Great Place to Work® and its certified companies, visit